Shipping Policy

Thank you for shopping with MAVII Store. We are committed to preparing and shipping your order as efficiently as possible while ensuring every item meets our quality standards.

Order Processing

Orders are typically processed within 2–5 business days after payment has been successfully confirmed.

Please note that orders are not processed on weekends or public holidays. During busy periods, promotional events, or holidays, processing times may be slightly longer than usual.

If your order experiences an unexpected delay, we will contact you using the email address provided during checkout.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information may take up to 48 hours to become active after your package has been dispatched.

Shipping Delays

While we strive to deliver all orders on time, delivery may occasionally be delayed due to circumstances beyond our control, including:

  • Customs inspections

  • Severe weather conditions

  • Carrier disruptions

  • High shipping volumes

  • National or public holidays

We appreciate your patience and understanding if delays occur.

Shipping Address

Please ensure that your shipping address is complete and accurate before placing your order.

If you need to update your shipping address, contact us immediately at mavii.store123@gmail.com. Although we will do our best to make changes before shipment, we cannot guarantee modifications once an order has entered the fulfillment process.

MAVII Store is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us as soon as possible at mavii.store123@gmail.com.

Our team will work with the shipping carrier to investigate the issue and help determine the most appropriate solution.

Customs Duties and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are determined by local customs authorities and, where applicable, are the responsibility of the customer.

Delivery Issues

If a package cannot be delivered because of an incorrect shipping address, refusal of delivery, or failure to collect the package, additional shipping charges may apply if the customer requests the order to be shipped again.

Questions About Your Order

If you have any questions regarding your shipment or need assistance with your order, please contact us.

MAVII Store

Email: mavii.store123@gmail.com

Our customer support team will respond as quickly as possible and will be happy to assist you.