Return & Refund Policy

At MAVII Store, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

1. Return Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return, your item must:

  • Be unused and unworn.

  • Be in its original condition.

  • Include all original tags and packaging.

  • Show no signs of damage caused after delivery.

Items returned without prior approval may not be accepted.

2. Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Gift cards

  • Personalized or custom-made products

  • Clearance or final sale items

  • Hygiene-sensitive products where applicable

3. How to Request a Return

To start a return, please contact us at:

Email: mavii.store123@gmail.com

Please include:

  • Your order number

  • The item(s) you wish to return

  • The reason for your return

  • Photos if the item is damaged or incorrect

Once your request has been approved, we will provide return instructions.

Please do not send any items back before receiving return authorization.

4. Damaged, Incorrect or Defective Items

Please inspect your order upon arrival.

If your item arrives damaged, defective, or if you receive the wrong product, contact us within 48 hours of delivery.

We may request photographs to verify the issue before offering a replacement or refund.

5. Return Shipping

If the return is due to a defective, damaged, or incorrect item, MAVII Store will cover the return shipping costs where applicable.

If the return is requested for any other reason, including ordering the wrong size or changing your mind, the customer is responsible for the return shipping costs.

Shipping fees paid during checkout are non-refundable unless the return is caused by our error.

6. Exchanges

We currently do not offer direct exchanges.

If you would like a different size or product, we recommend returning the original item (if eligible) and placing a new order.

7. Refunds

After we receive and inspect your returned item, we will notify you of the outcome.

If your refund is approved, it will be issued to your original payment method.

Please allow 5–10 business days for your bank or payment provider to process the refund.

8. Order Cancellations

Orders may be canceled only before they have been processed for shipment.

Once an order has been shipped, it cannot be canceled. You may instead request a return after delivery if your purchase qualifies under this policy.

9. Lost Packages

If your package appears to be lost during transit, please contact us as soon as possible.

We will work with the shipping carrier to investigate the shipment and determine the appropriate resolution.

10. Contact Us

If you have any questions regarding returns or refunds, please contact us:

MAVII Store

Email: mavii.store123@gmail.com

Our customer support team will respond as quickly as possible and assist you with your request.